ITIL

Quantity, Quality and Availability of Information and Communication Technology (ICT) is crucial to sustaining and enhancing business. ITIL compiles leading practices that enable organizations to implement integrated processes to effectively and economically deliver services aligned to business needs. Product Offerings

• IRA offers customized advisory and certification assistance services to organizations that are willing to pursue an ITIL® based process improvement journey.
• As part of the Consultancy services IRA offers a variety of ITIL® based approaches that include
• Facilitating organizations to adopt ITIL® within their current working environment and for the purpose of obtaining key process improvement benefits. This service involves identification and implementation of an integrated process approach using combinations of ITIL® and ISO 9001, ITIL® and CMMI®, ITIL® and Six Sigma and others that would support the organization achieve holistic benefits while rendering a more effective and efficient service management process
• Facilitation of ITIL® implementation leading to ISO 20000 certification – IRA follows a defined facilitation methodology, that is customized to meet organizational needs and to understand current organizational process strengths and weaknesses. Based on this process understanding, a Service Improvement Program (SIP) is constituted within the organization and supported by IRA to enable fulfillment of the objectives. IRA further coordinates with Registered Certification Bodies (RCB) to accomplish the certification process
• Process improvement in areas deemed critical by the organization based on ITIL® methodology. These critical areas are aligned with the business objectives of the organization.