ISO 20000-1:2011 Certification

ISO 20000-1:2011 defines the Information Technology Service Management System. ITSMS is focused to deliver the set of services to the IT sector. It helps to improve the Service Level of the organizations. Such as Response time, availability. ITSMS is also helps to improves IT business.

Benefits Of ISO 20000-1:2011 Certification

• Enhanced the business productivity.
• Improves the business relationships.
• Improves service quality.
• Provides the continual improvement.
• Develops trust factor between IT and the client.
• Promotes risk management.
• Helps to retain clients.
• Earn more business.
• Avoid the costly damages and improve delivering services.
• Improves employees focus on the work.

Indicium Consultancy Road Map For ISO 20000-1:2011

• Assessment of Existing Resources including infrastructures
• Assessment of existing System & Identification of processes
• Identification of Task Group & Management Representative
• ISO 20000-1:2011 Awareness Training Program in batches
• Development of  Process Flow Charts, Policy, Objectives, Formats & other supporting documents (Work Instructions etc)
• Finalization of above documents & release for implementation
• Preliminary Audit (Gap Analysis) & revisions to documents
• Design & Development of Quality Manual & issue draft for review
• Finalization of Manual  & issue documents for implementation
• Implementation of Quality Management System
• Provision of Identified Resources
• Qualification of processes & personnel for special processes
• Calibration of Monitoring & Measuring Instruments
• Selection & Finalization of Certification Body
• Training of Internal auditors in two batches if > 20
• Audit by ICPL Auditor and Management Review Meeting – I
• Implementation of Corrective & Preventive Actions
• Submission of Quality Manual to Certification Body for review
• Corrective & Preventive Action on review comments
• Audit by ICPL  and Management Review–II
• Corrective Action on Internal Audit
• Preparation for Certification Audit
• Final Audit by Certification Body
• Implementation of Corrective & Preventive Actions
• Award of certificate by certification body